Oroluxeco.shop

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Términos y condiciones

Last Updated: 05/01/2025

Welcome to Oroluxe & Co! Please read these Terms and Conditions (“Terms”) carefully before using our website at www.oroluxeco.shop. By accessing or using the Site, you agree to be bound by these Terms.

1. General Information

Oroluxe & Co is a luxury jewelry retailer offering fine jewelry for online purchase. All items are subject to availability and may be withdrawn at any time.

2. Orders and Payments

All prices are listed in USD and are subject to change without notice.
We accept major credit/debit cards, PayPal, and other available methods shown at checkout.
By placing an order, you confirm that you are authorized to use the payment method provided.

3. Shipping Policy

Orders are typically processed within 1–3 business days.
Delivery time varies by location and shipping method.
You will receive tracking details once your order is shipped.
We are not responsible for delays caused by carriers or customs.

4. Returns and Refunds

We accept returns within 7 days of delivery for unworn, undamaged items.
To request a return, contact us at [your email address] with your order number and reason.
Customers are responsible for return shipping costs unless the product was damaged or incorrect.
Refunds are issued once items are received and inspected.

5. Product Descriptions

We make every effort to display and describe our products accurately. However, slight variations in color or appearance may occur due to screen settings or natural differences in materials.

6. Intellectual Property

All content on the Site, including logos, images, and product designs, are the intellectual property of Oroluxe & Co and may not be used without permission.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of our products.

8. Governing Law

These Terms are governed by the laws of the State of New York. Any disputes will be handled in the appropriate courts located in New York.

9. Contact Information

For any questions about these Terms, please contact us:

Email: info@oroluxeco.shop

Phone: 929-689-4593

Address: 37 W 47th St, New York, NY 10036

Return and Refund Policy

Effective Date: 05/01/2025

At Oroluxe & Co, we value customer satisfaction and aim to provide a smooth and fair return experience. Please review our policy below before making a purchase.

1. Return Eligibility

You may request a return within 7 days of delivery.
Items must be unworn, unused, and in original condition with tags and packaging.
Customized or final sale items are non-returnable.

2. How to Initiate a Return

To request a return, contact us at:

Email: info@oroluxeco.shop

Phone: 929-689-4593

Include:

Your order number
Item(s) you wish to return
Reason for the return

Returns without prior approval will not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs.
We recommend using a trackable shipping method.
If the return is due to an error or defective product, we will cover return shipping.

4. Refunds

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to the original payment method within 5–7 business days.
Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Questions?

Contact our support team at info@oroluxeco.shop or call us at 929-689-4593.

Términos y condiciones

Return and Refund Policy

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